Shipping and Payment Information
Shipping:
At Beard Brothas, we take pride in handcrafting our products to ensure the highest quality. Please allow 1-2 business days for processing and shipping of your order.
Domestic Shipping (within the United States):
We offer fast and reliable shipping options within the US. Once your order has been processed, the estimated delivery time is typically 2-5 business days. Please note that delivery times may vary depending on your location and any unforeseen circumstances that may affect the shipping carrier.
International Shipping:
We also ship our products internationally. International shipping times may vary depending on the destination country and customs clearance procedures. Please allow additional time for international delivery.
Shipping Costs:
The shipping cost for your order will be calculated based on the weight, dimensions, and destination of the package. You can view the exact shipping cost at the checkout page before finalizing your purchase.
Payment Options:
We accept the following secure payment methods for your convenience:
- Credit or Debit Cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
Order Tracking:
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the shipping carrier's website.
Please Note:
- All shipping and delivery times provided are estimates and may be subject to delays beyond our control, such as weather conditions or disruptions in the shipping carrier's services.
- We are not responsible for any additional customs fees, duties, or taxes that may be imposed on international shipments. These charges, if any, are the responsibility of the customer.
Delivery Issues Policy:
At Beardbrothas.com, we strive to provide a seamless and reliable shopping experience for our customers. In the rare event that a delivery issue arises, we are committed to resolving it promptly and effectively. Please familiarize yourself with our Delivery Issues Policy outlined below:
- Verification of Shipping Information: It is the responsibility of the customer to ensure that accurate and complete shipping information is provided at the time of purchase. Before confirming an order, please double-check your shipping address to avoid potential delivery complications.
- Communication with Customers: If you encounter any issues with the delivery of your order, please contact our Customer Support team at customerservice@beardbrothas.com. We encourage open communication and will work diligently to address your concerns.
- Checking with Neighbors or Household Members: In the event of a "delivered, left with individual" status, we recommend checking with neighbors, family members, or others who may have accepted the package on your behalf. Sometimes, the package is received by someone else at the same address.
- Contacting Shipping Carrier (e.g., USPS): If you are unable to locate your package, we advise customers to directly contact the shipping carrier using the provided tracking information. They may be able to provide additional details about the delivery status.
- Initiating an Investigation: Should the issue persist, Beard Brothas is committed to initiating an investigation with the shipping carrier to track and resolve the delivery problem. This process may take some time, and we appreciate your patience.
- Offering a Replacement or Refund: As a gesture of good faith, we may offer customers the option of a replacement product or a refund if the issue cannot be resolved to their satisfaction. This is subject to the terms outlined in our Return and Refund Policy.
- Continuous Improvement: We continuously review and improve our shipping and delivery processes to minimize the occurrence of issues. Your feedback is invaluable, and we welcome any suggestions on how we can enhance our services.
By shopping with Beardbrothas.com, you agree to adhere to the terms and conditions outlined in this Delivery Issues Policy. We appreciate your trust in us, and we are dedicated to ensuring a positive shopping experience for every customer.
If you have any questions or need further assistance regarding shipping, payment options, or order tracking, please feel free to contact our customer support team. We are here to help!
