Are your products really handmade?
Yes. Every Beard Brothas product is formulated, melted, hand-poured, bottled, and packaged by Patrick himself in Hoover, Alabama — in small batches, made when orders come in. Nothing is mass-produced or private-labeled.
What does "cold pressed and unrefined" mean?
It describes how our oils and butters are made. Cold pressing extracts oil without heat or chemicals, and "unrefined" means the butters and oils are never stripped or bleached afterward — so the natural vitamins and nutrients that make shea butter, cocoa butter, and our carrier oils good for your hair and skin are still in there. It's the difference between an ingredient that's alive and one that's been processed into a shadow of itself.
What's the right way to use the products?
Water first, seal second. Mist with the Hydrating Botanical Mist to hydrate, then apply beard oil or balm to seal that moisture in. Balms go on slightly damp hair for best results. Bald Head Moisturizer Balm goes on after shaving or any time your scalp feels dry.
What do the scents smell like?
Our oils, balms, and wash come in 9 scents:
- Classic: natural / tea tree + chamomile
- Board Room: leather & cedarwood
- Sweet Tobacco: rich tobacco leaf with a honeyed finish
- Journeyman: teakwood
- Boaz: honeysuckle
- Alabama Pine: cedar & pine
- Apprentice: bamboo
- Brewed Bliss: creamy coffee
- Sacred Resin: ancient mystique
Is the mist a conditioner?
No — and that's by design. The Hydrating Botanical Mist is a hydrator: aloe and botanicals put water back into your beard, braids, locs, and scalp without depositing anything. Conditioners coat the hair, which builds up over time. The mist leaves no buildup, so you can use it every day.
How long will my order take?
Each order is handmade in small batches. Most orders ship within 1–2 business days from Hoover, Alabama. Shipping is free within the continental US (Lower 48).
My balm arrived soft. Is it ruined?
No. Our balms are made with natural butters, which soften in heat — especially in a hot mailbox. Let the tin sit at room temperature and it will firm right back up. The product is unharmed.
Do you offer subscriptions?
Yes — Subscribe & Save: 15% off single products and 20% off sets, delivered every 1, 2, 3, or 6 months. You can swap scents, skip, or cancel anytime from the Subscriptions tab on our site — no need to email us. We'll always email you before a renewal ships.
Can I change the scent on my subscription?
Any time. Go to the Subscriptions tab, pick your new scent, and save. It takes effect on your next delivery.
Do you sell wholesale?
Yes — 12-packs of Beard Balm, Bald Head Balm, and Hydrating Botanical Mist for barbershops and retailers. See our Wholesale page for details.
Where else can I buy Beard Brothas?
Right here is home base, and you'll also find us on Amazon and Etsy.
What's your return policy?
You have 30 days after receiving your order to request a return. Items must be unused, in their original packaging, with proof of purchase. To start a return, email customerservice@beardbrothas.com — if your return is accepted, we'll send you a return shipping label and instructions. (Items sent back without contacting us first can't be accepted, and sale items and gift cards aren't returnable.) Approved refunds go back to your original payment method within 10 business days. Full details are on our Refund Policy page.
What if my order arrives damaged or wrong?
Inspect your order when it arrives and contact us right away at customerservice@beardbrothas.com if anything is defective, damaged, or not what you ordered — we'll make it right.
My balm looks grainy — is something wrong with it?
No — your balm is fine, and it's an easy fix. Our balms are made with natural shea and cocoa butter. If a balm gets hot enough to melt — in a mailbox on a summer day, or in a parked car — and then cools back down slowly, the butters can form tiny crystals as they firm back up. That's the grainy texture. It doesn't change the quality or how the balm works.
To smooth it back out: take the lid off the tin, set it in your oven on its lowest setting until the balm has melted completely liquid, then take it out and let it cool and firm up at room temperature, undisturbed. It'll set back smooth, like new.